Frequently Asked Questions About Narcissistic Abuse Rehab

Narcissistic Abuse Recovery Coaching is a collaborative process designed to support your personal development and help you achieve your goals. Together, we will work to enhance your understanding of your experiences and develop strategies for positive change.

In our coaching relationship, we will:

• Clarify your vision for personal growth: We will work together to define what a fulfilling life looks like for you, taking into account your unique circumstances and aspirations.
• Strengthen your resilience: We will explore and develop strategies to build your inner strength and navigate life’s challenges effectively.
• Develop practical coping skills: We will focus on building tools and techniques to manage stress, regulate emotions, and promote overall well-being.
• Create an action plan for a more fulfilling life: We will collaborate to develop actionable steps to help you build a life that aligns with your values and goals.

It’s important to understand that coaching is focused on personal growth and development. While we may discuss past experiences, coaching is not a substitute for professional mental health treatment. Please note that coaching does not guarantee specific outcomes. Your progress depends on your personal effort and application.

Narcissistic Abuse Recovery Coaching is a collaborative partnership focused on your personal development and the achievement of your goals. In a confidential setting, we will explore your aspirations, your connection to them, and discover new pathways to thrive.   

Coaching can be a valuable complement to any therapeutic support you may be receiving. It provides ongoing encouragement to pursue your goals and offers practical tools you can use daily to develop strategies for moving forward, even in the face of past challenges.   

It is crucial to understand that coaching is not a substitute for professional psychological or psychiatric treatment. If you are experiencing significant mental health symptoms, such as suicidal thoughts, severe anxiety, or depression, we strongly recommend and will assist you in seeking appropriate professional help from a licensed healthcare provider. Coaching does not provide medical or therapeutic services, and results are not guaranteed. Your progress depends on your personal effort and application.

While Narcissistic Abuse Rehab Coaching is designed to provide effective guidance and support for your personal development and goal attainment. While we are committed to providing professional and ethical coaching, we cannot guarantee specific outcomes or results. Your progress is dependent on your own commitment, effort, and individual circumstances.

It is crucial to understand that coaching is not a substitute for professional medical or psychological advice. If you have concerns about your physical or mental health, please consult with a qualified healthcare provider.

Furthermore, please be aware that all decisions you make based on our coaching sessions are your sole responsibility. Coaching does not guarantee any particular outcome, and your actions and their consequences are yours alone.

You are solely responsible for all decisions made throughout the coaching process. Your Coach provides guidance, support, and tools to assist you in achieving your self-defined goals, but ultimately, all choices and actions are your own.

This aligns with clause 3 of our Coaching Agreement, which states that the Client remains solely responsible for their decisions, actions, and outcomes. Coaching does not guarantee specific results, and your progress depends on your personal effort and application.

Individual 50-minute coaching sessions can be purchased and scheduled via our coaching page.

Once you have completed your purchase, you will receive instructions on how to schedule your sessions based on mutual availability. You can also view available slots on the scheduling calendar located on the purchasing page.

For more information visit our ‘How To Schedule A Coaching Session’ page.

Our 4-week, 8-week, and 12-week coaching packages can be purchased through our web shop. Your sessions are scheduled during a consultation with your Coach or via email.

For more information visit our ‘How To Schedule A Coaching Session’ page.

Monthly subscriptions can be purchased through our web shop and scheduled during a consultation with your Coach or via email.

For more information visit our ‘How To Schedule A Coaching Session’ page.

We accept payments processed securely through Stripe. This ensures that your payment information is protected and handled in accordance with industry security standards.

We utilize Zoom and Google Meet for our online coaching sessions. These platform provides a secure and reliable video conferencing experience, allowing for effective communication and interaction.

To participate in online sessions, you will need:

• A stable internet connection.
• A computer, tablet, or smartphone with a camera and microphone.
• A quiet and private space where you will not be disturbed.

Prior to your first session, you will receive a link to join the online meeting. We recommend testing your audio and video settings beforehand to ensure a smooth experience.

We prioritize your privacy and security. Zoom and Google Meet are a reputable platforms with robust security measures in place. We also adhere to GDPR and our privacy policy to protect your personal information.

If you have any technical difficulties, please contact us prior to your session, and we will do our best to assist you.

Our coaching agreement outlines the terms and conditions that govern our coaching relationship. Key aspects include:

Dispute Resolution: Disputes are governed by Swedish law, with the District Court of Stockholm having exclusive jurisdiction.

Coaching Services: We provide professional coaching services, focusing on personal development and goal attainment, but not therapy or medical treatment.

Client Responsibility: You are responsible for your decisions and actions, and coaching does not guarantee specific results.

Confidentiality: All information shared during sessions is kept confidential, except when legally required.

Data Protection: We adhere to GDPR and Swedish data protection laws.

Payment and Scheduling: Fees, payment methods, session scheduling, and cancellation policies are clearly defined.

Right of Withdrawal: You have a 14-day right of withdrawal for initial purchases, as per Swedish consumer law.

Termination: Termination procedures vary depending on the coaching service (subscription or package).

Respectful Communication: Respectful and professional communication is required.

Limited Liability: Our liability is limited to the fees paid.

Respectful and professional communication is essential for a productive and effective coaching relationship. Both the Client and the Coach are entitled to a safe and professional environment, as explicitly stated in the Coaching Agreement.

Any behavior that disrupts the coaching process or creates an unsafe or hostile environment is unacceptable. This includes, but is not limited to, abusive language, harassment, threats, or any other conduct deemed inappropriate by the Coach.

In the event of such behavior, the Coach will issue a formal written warning. If the disruptive or disrespectful behavior continues after the warning, the Coach reserves the right to terminate the coaching relationship immediately, as per the terms of the Coaching Agreement.

No. Creating a safe and confidential space for open communication is essential for your progress. To maintain confidentiality and trust in our coaching relationship, clients are strictly prohibited from recording coaching sessions in any form (audio, video, or otherwise) without the explicit prior written consent of the Coach. Unauthorized recording constitutes a material breach of the coaching agreement.

Unauthorized recording may result in the immediate termination of coaching services. Furthermore, such actions may lead to legal action, including claims for damages, in accordance with applicable Swedish law, including but not limited to, the Swedish implementation of the GDPR and related privacy regulations. The Coach reserves all rights to protect their intellectual property and confidential information.

No. The learning materials provided are intended solely for your personal use as an integral part of your coaching experience. These materials are confidential and specifically designed to support your individual progress. To safeguard the integrity of our coaching relationship and protect the Coach’s intellectual property, these materials may not be shared, copied, distributed, or used for any commercial purpose without the Coach’s explicit prior written consent.

Unauthorized distribution of these materials constitutes a material breach of the coaching agreement and may result in the immediate termination of coaching services. Furthermore, such actions may lead to legal action, including claims for damages, in accordance with applicable Swedish copyright and contract laws. The Coach retains all rights to these materials.

If you have any questions regarding the use of these materials, please do not hesitate to contact us.

Client privacy is a top priority for Narcissistic Abuse Rehab. We fully comply with GDPR regulations- For more details on how we handle and retain your data, please review Data Retention Policy.

Yes, client privacy is a top priority for Narcissistic Abuse Rehab. We fully comply with GDPR regulations- For more details on how we handle and retain your data, please review Data Retention Policy.

Ethical responsibility in coaching means that your Coach is committed to prioritizing your safety and well-being within the boundaries of the coaching relationship and in accordance with the law in the governing jurdisdiction.

This means that your Coach has a legal obligation to take reasonable steps to ensure your safety if they believe you are at an immediate risk of harming yourself or others. This obligation supersedes confidentiality.

In such circumstances, the Coach may be required to:

• Contact emergency services.
• Contact your designated emergency contact.
• Take other necessary actions to ensure your safety or the safety of others.

This action will be taken only when the Coach has a reasonable belief that you pose an immediate risk of harm.

It is important to understand that while confidentiality is a cornerstone of the coaching relationship, the safety of individuals takes precedence. This action is taken in compliance with Swedish law and ethical guidelines for professionals.

Your Coach has an ethical responsibility to you during coaching sessions, primarily focused on creating a safe, supportive, and confidential environment for you to explore your goals and challenges. This responsibility is governed by Swedish law and ethical guidelines for coaching professionals.

During coaching sessions, your Coach is committed to:

• Maintaining confidentiality, except when legally obligated to disclose information to protect yourself or others.
• Providing professional and ethical coaching services.
• Acting in accordance with the Coaching Agreement.

Post-Coaching Session Responsibilities:

• The Coach’s primary ethical responsibility concludes at the end of each scheduled coaching session and upon the termination of the coaching relationship, as defined within the coaching agreement.
• The coach will adhere to the data retention policy as outlined in the contract, and GDPR.
• While the coach may provide resources for continued support, they are not obligated to provide ongoing support outside of scheduled sessions or beyond the termination of the coaching relationship.
• Coaching is not a substitute for therapy or medical advice. Therefore, the Coach is not responsible for managing mental health crises or providing diagnoses.

It is advisable to discuss expectations and boundaries with your Coach to ensure a clear understanding of their role and responsibilities. This will help you feel informed and confident throughout your personal development journey.

Important Note: The Coach’s ethical responsibilities are limited to the scope of the coaching relationship as defined in the Coaching Agreement and are subject to applicable Swedish laws and regulations.

If you are experiencing a mental health crisis, it is essential to seek immediate professional help. A mental health crisis is characterized by intense distress that impairs your ability to cope with daily life or poses a risk to your safety. This may include, but is not limited to, severe anxiety, panic attacks, suicidal thoughts, or other concerning symptoms.

If you are experiencing suicidal thoughts or are in immediate danger to yourself or others, please take the following steps:

• Contact emergency services immediately    
• Contact a crisis hotline.
• Go to your nearest emergency room.
• Reach out to a trusted friend, family member, or mental health professional.

Coaching is not a substitute for professional mental health treatment, and we are not equipped to handle mental health crises. We strongly advise you to seek immediate assistance from qualified healthcare professionals.

Once you have received appropriate professional support and are in a stable condition, coaching can be a valuable complement to ongoing therapy. We can then focus on your personal growth, goal attainment, and empowerment in a safe and supportive environment.

Important Note: The information provided in this FAQ is not a substitute for professional medical or psychological advice. Always seek the advice of a qualified healthcare provider for any questions you may have regarding a medical or mental health condition.

In accordance with EU consumer protection laws, clients have a 14-day right of withdrawal for services purchased online or remotely. However, this right does not apply once the service has begun if the client has explicitly agreed to waive it.

What are the Right of Withdrawal Conditions?

• Clients may cancel one-time coaching sessions made outside of coaching packages or subscriptions within 14 days of purchase unless the session occurs within this period.
• If a client books a one-time coaching session scheduled within 14 days, they waive their right of withdrawal once the coaching session starts.
• To exercise the right of withdrawal, the client must notify us in writing by email or via our contact page before the one-time coaching session takes place within the 14-days of purchase. Learn more.

Exceptions to Right of Withdrawal:

• Once a coaching session has started, the right of withdrawal no longer applies.
• If the client explicitly consents to receive the service before the 14-day period expires, they waive their right to withdraw once the coaching session begins. Learn more.

Yes, we have a cancellation and rescheduling policy. We understand that unforeseen circumstances can arise.

Cancellation and Rescheduling (Single Sessions):

• More than 48 hours before a coaching session: You may cancel or reschedule individual coaching sessions at no charge.
• 24-48 hours before a coaching session: Cancellations made within this timeframe will incur a 75% session fee, as per clause 11 of the coaching agreement.
• Less than 24 hours before a coaching session or no-show: Cancellations within 24 hours or failure to attend will result in a 100% session fee.

Prepaid Packages and Subscriptions:

• As per the right of withdrawal clause 8 of the coaching contract, you have 14 days to cancel your initial purchase of a prepaid package or subscription. If you request coaching to start before the end of the 14-day period, you waive your right to a full refund and will be charged for sessions received.
• Once the 14-day withdrawal period has elapsed and the first coaching session has been completed, prepaid packages are non-refundable.
• Monthly subscriptions renew automatically unless terminated in writing seven (7) days before the next billing date.
• Unused sessions within a package do not roll over beyond the package period.

Exceptional Circumstances:

• In cases of documented medical emergencies or force majeure, you may request an exception to the cancellation policy. These requests will be reviewed on a case-by-case basis, and the Coach’s decision will be final.

Important Note: All cancellation and rescheduling policies are outlined in detail in the coaching agreement, which governs our coaching relationship. For more information, please see our Cancellations and Refund Policy

Send your cancellation or refund requests via email or our contact page. Refunds, when applicable, will be processed within 14 days using the original payment method.

The termination process depends on the type of coaching service you have engaged in.

• Monthly Subscriptions: Either party may terminate a monthly subscription with seven (7) days’ written notice. This notice must be provided before the next billing cycle to avoid further charges.
• Coaching Packages:
  • For the 4-week package, termination requires 14 days’ written notice.
  • For the 8-week and 12-week packages, termination requires 30 days’ written notice.
• General Termination:
  • Termination must be provided in writing.
  • Automatic termination will occur for non-payment after seven (7) days’ written notice.
  • No refunds are provided for packages after the 14-day withdrawal period has elapsed, or for partially used subscription months.
  • Unpaid fees remain due upon termination.
  • The coach may terminate the contract immediately if the client violates the respectful communication clause of the contract after a written warning.

All termination procedures are governed by the terms outlined in the Coaching Agreement.¹ Please refer to your agreement for complete details.

We understand that life circumstances can sometimes require a break from coaching. Here’s how we handle breaks, depending on the type of coaching service you’ve chosen:

Monthly Subscriptions:

• You may pause your monthly subscription by providing written notice seven (7) days before your next billing cycle.
• Upon resuming, your subscription will continue from the next billing cycle.
• Please note that paused subscription time does not extend the overall subscription period.

Coaching Packages:

• For 4-week, 8-week, and 12-week packages, we allow pauses of up to 4 weeks with written notice.
• Pausing the package extends the completion timeframe by the length of the pause.
• To resume coaching, you must provide written notice at least seven (7) days before your desired resumption date.
• After a pause occurs, coaching must resume within a total of double the original package length from the original purchase date, including the pause period, or remaining sessions will be forfeited. For example, a 4 week package must resume within 8 total weeks.

General Considerations:

• All pause requests must be submitted in writing via our contact page.
• We reserve the right to decline pause requests based on our coaching availability and previous pause history.
• Consistent with our agreement, unused sessions beyond the maximum length of any package including time paused will be forfeit.
• It is at the discretion of the coach to continue the existing package or create a new package for clients that return from long pauses.

Important Note: The terms of our Coaching Agreement, specifically regarding cancellation and termination, apply during and after any pause in coaching services. Please review the full agreement for detailed information.

We value your feedback and are committed to providing a high-quality coaching experience. To ensure quality control and continuous improvement, you will receive a feedback form after each coaching session. We encourage you to complete this form honestly and thoroughly.

If you have any additional feedback or complaints beyond the session feedback form, we encourage you to follow these steps:

1. Direct Communication: We encourage you to first discuss your feedback or concerns directly with your Coach. This allows for open communication and the opportunity to address any issues promptly.
2. Written Feedback: If you prefer, or if direct communication does not resolve your concerns, please submit your feedback or complaint in writing via email or our contact page.
3. Formal Complaint: If you wish to file a formal complaint, please clearly state your concerns and provide supporting evidence. We will acknowledge receipt of your complaint within 5 business days and aim to respond with a resolution within 30 business days.
4. External Dispute Resolution: If you are not satisfied with our response, you have the right to seek external dispute resolution through the Swedish National Board for Consumer Disputes (ARN) or through the Swedish courts.

We are committed to addressing all feedback and complaints fairly and transparently. Your feedback helps us improve our services and ensure client satisfaction.

Important Considerations:

The District Court of Stockholm has exclusive jurisdiction over any legal disputes arising from our coaching services.

All feedback and complaints, including session feedback forms, will be handled in accordance with GDPR and our privacy policy.

We reserve the right to address complaints in a manner that protects the integrity of our coaching practice and complies with Swedish law.

Everyone’s recovery journey is unique. If, along the way, we discover you’d benefit from additional support beyond Narcissistic Abuse Recovery Coaching, we are here to help with resources or a personalized proposal tailored to your specific needs.